Frequently Asked Questions — Inmate Care Packages
How do I send a care package to an inmate?
Select your state, browse DOC-approved items, add to cart, and complete checkout with your loved one's full legal name, inmate ID, and facility. We ship directly to the correctional facility mailroom.
Are all products DOC approved?
Yes. Every item in our catalog is pre-screened against state DOC and facility-specific approved item lists before being listed.
How long does delivery take?
Orders are processed within 48 business hours. Delivery typically takes 2–7 business days after processing.
What is your rejection policy?
We have a zero-rejection guarantee. In the rare event of a rejection, we resolve it at no additional cost to you.
Do you ship to county jails?
Yes. We serve state prisons, county jails, federal facilities, ICE detention centers, and juvenile facilities across all 50 states.
Can I track my order?
Yes. You will receive a tracking number via email once your order ships.
Secure Care Essentials • Browse by State • Phone: 877-919-4151