Refund Policy
Order Verification Responsibility
Customers are responsible for providing the correct inmate name, inmate ID number, facility name, facility address, size, and all other order details. Orders submitted with incorrect information may be delayed, rejected, or returned.
No Refunds After Processing
Once an order has been processed and a shipping label has been created, shipping and processing fees are non-refundable. If a refund is approved, the cost of the shipping label and any payment processing fees will be deducted.
Transfers, Releases, or Deportations
Customers are responsible for verifying an inmate's current location and eligibility to receive packages before ordering. Refunds will not be issued if an inmate is transferred, released, deported, or otherwise becomes unavailable to receive the order after it has been processed.
Facility Rejections
If a correctional facility rejects a package due to facility policies, restricted items, or inaccurate information provided by the customer, shipping charges are non-refundable. Any reshipment costs are the responsibility of the customer.
Order Cancellation Window
Orders may be canceled within 1 hour of purchase if processing has not begun. Once processing begins, cancellation requests may be denied.
For refund or cancellation questions, call 877-919-4151 or email support@securecareessentials.com.
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