Frequently Asked Questions
Questions? We've Got You Covered.
Whether you're shopping for your household, sending a care package, or purchasing essentials for an organization, Secure Care Essentials is committed to providing reliable products, affordable pricing, and dependable service nationwide.
Residential Customer FAQ
Can anyone shop at Secure Care Essentials?
Yes. Anyone can shop for eligible products and have them delivered directly to their residence.
Do I need a connection to a correctional facility to order?
No. Secure Care Essentials serves residential customers, families, organizations, and correctional customers.
What products are available for residential delivery?
Food, snacks, beverages, clothing, footwear, personal care items, household essentials, and more.
- Snacks and food items
- Beverages
- Clothing and apparel
- Footwear
- Personal care products
- Hygiene items
- Household essentials
- Seasonal and specialty products
Do you offer nationwide shipping?
Yes. Secure Care Essentials ships eligible products throughout the United States.
Can I place bulk orders?
Yes. Bulk purchasing options are available for organizations, businesses, nonprofits, and community groups.
Contact us about a bulk order
Are the products the same as those sold through commissary programs?
Some products may be similar or identical. However, our residential customers have access to a broader selection of merchandise designed for everyday use.
How long does shipping take?
Shipping times vary based on location, product availability, and carrier services. Estimated delivery times are provided during checkout.
Do you offer returns or exchanges?
Eligible products may be returned within 30 days of delivery unless otherwise stated. Report damaged, defective, missing, or incorrect items within 7 days. Product exclusions and the full Residential Order Terms & Conditions apply.
Review Residential Order Terms & Conditions
Is my payment information secure?
Yes. We use secure checkout technology to help protect customer information and payment transactions.
How can I contact customer service?
Customers can contact Secure Care Essentials through our Contact Us page, email, or customer support channels for assistance with orders, products, or shipping questions.
Contact Us
Correctional Care Package Questions
How do I send a care package to an inmate?
Select your state, browse DOC-approved items, add to cart, and complete checkout with your loved one's full legal name, inmate ID, and facility. We ship directly to the correctional facility mailroom.
Are all products DOC approved?
Residential products are not automatically approved for correctional delivery. Review the receiving facility's current item and package rules before ordering. A catalog or directory listing does not guarantee acceptance.
How long does delivery take?
Orders are processed within 48 business hours. Delivery typically takes 2–7 business days after processing.
What is your rejection policy?
Package acceptance depends on the receiving facility's rules. If a facility rejects a package due to restricted items or inaccurate information, shipping charges are non-refundable and reshipment costs are the customer's responsibility. Review the refund policy for details.
Do you ship to county jails?
Yes. We serve state prisons, county jails, federal facilities, ICE detention centers, and juvenile facilities across all 50 states.
Can I track my order?
Yes. You will receive a tracking number via email once your order ships.
Secure Care Essentials • Shop Inmate Care Packages • Browse by State • Phone: 877-919-4151